Control

American Express Global Business Travel transforms your travel data into actionable information helping you to deliver savings, control spending and better manage supplier contract negotiations. Our management information (MI) solution is complemented by an advisory services practice line. The latter analyses programme information to develop a reporting strategy for clients.

MI reporting solutions
Our MI solutions provide the insights users need to manage a best-in-class travel programme, leveraging the best in data quality and integrity. Clients of any size will benefit from this reporting solution which offers various levels of inputs and insight.

Premium reporting options
Clients can customise and enhance MI reports by contracting for the following services to be integrated with their travel data:
* Benchmarking of client metrics against best-in-class peers to identify areas for improvement

American Express Global Business Travel together with our clients and based on traveller behaviour reviews and updates its clients’ travel policies to identify loopholes. Business analysts assess the quality and effectiveness of a client’s internal procedures, i.e. procurement and accounting systems, and make the necessary recommendations to the client.

Quality control

American Express Global Business Travel has an automated quality control system and a team of senior consultants who conduct high level quality control checks for each reservation.

American Express Global Business Travel offers several solutions to help keep travellers informed and safe while on the road.

Radar
Radar is a passenger locator system that allows American Express Global Business Travel to instantly track passengers anywhere in the world. In the event of an emergency during office hours a report can be generated that advises passenger names, flight data, hotel names, cell phone/emergency contact numbers, client booking reference numbers and consultant details. The CGM (Client General Manager) will then contact the traveller and his or her company. In the event of an emergency after hours the emergency call centre team will contact the CGM with the necessary information. The CGM will then contact the traveller directly. This feature greatly enhances travel safety and disaster recovery.

Traveller Alert
Travel Alert delivers information to travel managers 24 hours a day, 365 days a year. Information contained within the alerts includes weather conditions, political unrest, transport disruptions and important developments at a location*.

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